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Inspection visit by the Care Quality Commission (CQC)

22 April 2016

SECAMB Crest To members of staff at South East Coast Ambulance Service NHS Foundation Trust,

CQC is the independent regulator of all health and social care services in England.

We are carrying out an inspection of South East Coast Ambulance Service NHS Foundation Trust between Tuesday 3rd May and Friday 6th May

During the inspection we gather information in a number of ways. For example, we:

  • Speak with people who use services.
  • Hold focus groups with groups of staff.
  • Hold drop in sessions for staff and for people who use services.
  • Work with the Patients Association to carry out an analysis of the complaints handling process.
  • Interview individual directors as well as staff of all levels.
  • Check that the right systems and processes are in place.

We then analyse the information we gather to make judgements about the following questions:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

We would like to hear about your experience of working at South East Coast Ambulance Service NHS Foundation Trust including any particular areas of concern as well as what is working well. You can do this either online before or during the inspection, or by meeting with a member of the inspection team during the inspection.

Before the inspection

If you would like to pass on information to the inspection team, please contact our National Customer Service Centre at the email address, and give reference number RYD.

Alternatively, you can use our ‘Share your experience’ form online at This information will be shared directly with the inspection team.

During the inspection

You can speak to a member of the trust-wide inspection team during the inspection at any time. The trust-wide team will be based at Banstead HQ. Also, you will see members of the team visiting many of the services and do let them know if you would like to speak with them.

We are holding focus groups for staff at the following times. Please be assured that these focus groups are open invitation and any member of staff who wishes to attend can do so. If you are unable to attend at the time specified but wish to speak to us, please contact us by one of the other ways described in this email.

CQC Focus Groups

CQC values the views of staff, people who use services, their families and carers. After the inspection we will publish a report on our website. Information will be treated confidentially – names and personal details will not appear in the report.

If you would like to contribute, you can also give us information about the service at any time, as we monitor all information continuously. There is further information on the CQC website at

Source: Alan Thorne - CQC Head of Hospital Inspection

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