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CQC Inspection

18 March 2016 The Trust is due to be inspected by the Care Quality Commission (CQC) on May 3-6, 2016.

To help provide you with some information about what the inspection will involve we have created a new page in the Staff Zone:

On this page you will find details of how many inspectors will be on site, the areas of work that they will be auditing, and how the inspection will be carried out e.g. staff focus groups, staff interviews, and station visits.

There are some useful notes on how you can support the inspection and some guidance for what you should do if an inspector arrives at your place of work.

We are also welcoming your feedback through this new page to let us know about what you do well; this could be a personal achievement, a team that gets results, or a new pathway / way of working that has been introduced to address the needs of the local population. This is cross-organisation as well so we would be delighted to receive good news stories from all departments.

You will soon receive a personal issue handbook called ‘Tool to support ambulance staff. Prepare for the CQC Inspection.’  Please take some time to read through this as it contains more information in support of the new web page and contains some key questions that you can ask of yourself and your team about how you work day-to-day, for example:

·         How well do staff, teams and services work together to deliver effective care and treatment?

·         How are services continually improved…?

·         Are services planned and delivered to meet the needs of people?

Please make use of the information that is being offered so that we can use this inspection as an opportunity to showcase the good work that you do.

If you need any help and support please contact us at  

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