Ambulance service thanks public and staff for support during busy festive period
02 January 2014
South East Coast Ambulance Service NHS Foundation Trust (SECAmb)
would like to thank members of the public for their support and
praise the efforts of its staff during what was an extremely busy
Christmas and New Year.
During the last two weeks of the year, (15-31 December),
Emergency Operations Centre staff received more than 50,000 999
calls across Kent, Surrey and Sussex – an average of approximately
3,000 calls every day. And on New Year’s Eve between 10pm and 4am 1
January the Trust handled 1,146 999 calls – an average of more than
three calls a minute.
This compares to 1,167 999 calls across the region for the same
time period last year. However, calls across just New Year’s Eve
alone were up on last year with the Trust receiving more than 2,700
calls in the 24 hours period – an increase of about 500 on
The Trust’s NHS 111 centre staff have also had an extremely busy
end to the year with call volume high with Christmas Day and Boxing
Day being followed by a weekend.
Ambulance crews out on the road worked flat out to reach and
treat those in most need as quickly as possible, while Patient
Transport Service teams have also been at full stretch to get
patients to appointments and back home following discharge from
SECAmb would also like to praise the efforts and commitment of
its volunteers including its Community First Responders, chaplains,
St John Ambulance and the British Red Cross.
SECAmb Chief Executive Paul Sutton said: “This time of year and
New Year’s Eve in particular is always incredibly busy for the
ambulance service and we were expecting no difference this year. We
plan ahead to best meet this demand but it is the dedication of all
our staff which ensure that we respond to those in most need
quickly and safely.
“Christmas and New Year is always going to be a challenging time
but every year everyone pulls together and I’m always very proud to
see this commitment. It is also a hard time of year for families of
emergency workers who often get to spend very little time with
anyone who works in such a profession. 2014 was a very busy year
for SECAmb and I’m sure 2015 is also going to be very challenging.
I’d like to wish everyone across our region a happy and safe New