Patients praise SECAmb’s patient transport service
Patients in Kent were full of praise for South East Coast
Ambulance Service NHS Foundation Trust’s (SECAmb) Patient Transport
As part of its commitment to continually improve its service
SECAmb’s PTS team carries out regular patient satisfaction surveys.
The latest survey carried out in the Eastern and Coastal Kent
region reflects an extremely high level of care from staff.
Reassuringly 100% of patients who responded to the survey said
they felt safe while being transported by the team, who take
patients to and from vital appointments at hospitals across the
Some 97.4% of patients said staff were helpful and 95% said
staff were friendly. A total of 97% of patients said appropriate
help was given on arrival at a destination.
The overall level of satisfaction level with the service, which
takes into account factors such as logistics with partner agencies,
was also encouraging with 73% of patients saying they were very
satisfied with the service and 22% satisfied.
Karen Dawes, PTS Manager East for SECAmb, said: "We are pleased
that the majority of our patients are happy with the service we
offer. I would like to pay tribute to our staff for their
dedication commitment and hard work. Of course we recognise that
improvements can always be made and as always will use the results
of this survey to further improve patient care."