Positive CQC feedback
South East Coast Ambulance Service NHS Foundation Trust
(SECAmb) received glowing feedback from patients following a
wide-reaching independent inspection undertaken by the Care Quality
Commission (CQC) in January.
The positive feedback from patients formed
part of a review of the Trust’s services to establish whether it
meets key government standards of quality and safety.
The report highlighted that people who had
used the service said that ambulance crews were polite and treated
them with respect.
One patient surveyed said: “Yes they were
respectful, they were calm and reassuring."
Inspectors for the CQC, the independent
regulator of all social and health care services in England, spent
three days visiting ambulance stations, offices and A&E
departments speaking to patients, frontline staff and managers.
Compliance Review, which was published on Wednesday, 14 March,
found that SECAmb was meeting all of the essential standards of
quality and safety and made some suggestions for improvement in
only two areas.
Chief Executive, Paul Sutton said: “It is
always very pleasing to learn that the commitment and dedication
that is shown and expressed by our staff when treating patients has
been validated in such a positive way through the words and
experiences of our patients.
“We are not complacent and of course there are
always improvements that can be made. We will be taking swift
action to address the concerns which were raised in two areas of
The two areas where the CQC has suggested that
improvements should be made are around improving training records
to ensure training for all staff is recorded accurately and is up
to date, and that all staff regularly receive safe-guarding