Trust handles more than four calls a minute on New Year’s Eve
02 January 2013
South East Coast Ambulance Service NHS Foundation Trust (SECAmb)
handled in excess of four calls a minute on a busier than ever New
Year’s Eve for the ambulance service.
SECAmb received 1544 calls between 10pm on 31 December and 4am
on 1 January – an increase of more than 20 per cent on last
Despite the increase the Trust sent a clinician to almost 100
fewer incidents than last year with more incidents being handled
with clinicians in the Trust’s Emergency Operations Centres
providing expert medical assistance over the phone or with call
takers directing callers to a more appropriate service.
The Trust would like to praise the efforts of all SECAmb staff
who worked on New Year’s Eve and throughout the whole festive
period. SECAmb would also like to praise the efforts and commitment
of its volunteers including its community first responders,
chaplains, St John Ambulance and the British Red Cross.
The top reasons for people calling SECAmb on New Year’s Eve were
to report assaults, falls, breathing problems, trauma and mental
SECAmb chief executive Paul Sutton said: “Christmas and New
Year’s Eve is always a very challenging time of year for the
ambulance service and this year was particularly busy for all our
staff and volunteers.
“Every year we have robust plans in place to ensure that we are
able to continue to deliver a safe, timely and quality service to
our patients, despite the fact that we receive a significant
increase in calls.
“Every year we receive a significant number of calls for which
an ambulance isn’t necessarily the most appropriate response. Our
emergency medical advisors and clinicians in our emergency
operations centres are able to provide expert help and advice and
also direct callers to a more appropriate service for their
“I’d like to personally thank everyone for their efforts, hard
work and commitment this festive period and throughout the whole of