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Inclusion Hub Advisory Group

Inclusion wordle

Welcome to this page for members of the Inclusion Hub Advisory Group.

You will find useful documents, meeting notes and agendas, and other bits and pieces on this page. If there is anything else you would like to see here or you notice anything out of date please let us know.

Meeting dates

All IHAG meetings are  held at our Trust Headquarters, in Crawley West Sussex.

Meetings will begin with tea and coffee at 9.15am. Meetings start at 9.30am and finish by 3.45/4.00pm. Lunch will be provided.

  • Friday 29th June 2018 – IHAG meeting
  • Monday 15th October 2018 – IHAG meeting
  • Friday 14th December – IHAG  and Governor Christmas meeting, tbc.
  • Wednesday 16th January 2019 – IHAG meeting
  • Thursday 21st March 2019 – EDS2  grading and Equality Objective review
  • Thursday 11th April 2019 – IHAG meeting


Key achievements of the IHAG during 2017/18 include:

IHAG proposed a joint event with  Governors in relation to the impact of Ambulance Response Programme.  As part of this their views informed the 999 messaging script and voicemail.

Involved in developing key messages for inclusion in the development of Trust five year Strategy.  Their feedback and involvement resulted in clear, inclusive messaging.

Participated in Quality Assurance Visits, carrying out inspections across the Trust, identifying good practice and gaps for improvement. 

Participation at the Trust  2017 Quality Account meeting to assist in objective setting for the upcoming year.  IHAG participants strongly recommended a review of the process to enable a more inclusive approach to determining future priorities.

Participated in focus groups during the process to recruit the substantive Executive Team and new Non – Executive Directors, ensuring the public/patient perspective were considered.

Participated in a number of SECAmb working groups and sub groups and reported back on the outcomes.  E.g;  History Marking sub group, Medicines Management Group, Patient Experience Group and Inclusion Working Group and going forward will also participate in Serious Incident deep dive sessions.

Involvement in the development of patients communications for the Frequent Callers process – in particular the drafting of patient communications.

Defined the process for reviewing Trust Equality Objectives and took part in the review and adoption process of new Objectives.


Meeting Notes 2018

Meeting Notes 2017

Meeting Notes 2016

Meeting Notes 2015

Meeting Notes 2014

Meeting Notes 2013

Meeting Notes 2012


Expenses and admin

Download an expenses formOther useful documents/pages

Inclusion Strategy and Inclusion Strategy consultation report
IHAG Terms of Reference
Glossary of terms
IHAG member role description
IHAG member pen portraits
Link to Equality and Diversity page on SECAmb website
Trust engagement activities
- via governors

Contact Details

Angela Rayner - Chair
Email Angela -
Phone/text Angela - 07771958085

Asmina Islam Chowdhury – Secretariat/Support
Email Asmina – 
Phone Asmina – 01622 740425 / 07795 236554 

PALs, complaints and compliments contact details 

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